Austin Regional Clinic

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Austin Regional Clinic

Austin Regional Clinic

Jeffrey Champ

Jeffrey W. Champ, MDVideo Bio

Family Medicine

4.7 of 5
(811) View Reviews
About our provider ratings

ARC Patient Feedback

Guide to ARC Patient Feedback and Ratings

Austin Regional Clinic (ARC) doctors, staff, and leadership are committed to providing our community with high quality convenient care. One of the ways we demonstrate this priority is through our online transparency.

You can review our provider ratings and comments on our web site with the confidence that they are all based on verified visits. We post all patient feedback relevant to the entire visit and only refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

The below guide provides details about how we collect and share our patient feedback.

Who runs the survey?

ARC partnered with Binary Fountain to collect patient feedback about their doctor’s visit. We gather feedback from text surveys that are sent after the visit. Binary Fountain is an independent third party customer feedback company that provides the technology to collect the feedback and display ratings and comments on our web site. All ratings are submitted by actual patients and verified by ARC.

How do patients receive the survey?

Patients for whom we have a mobile phone number receive a text survey within two hours of checking in for their visit. Patients are asked to complete the survey and provide ratings and comments regarding their experience at different touch points of their visit. We use this feedback to recognize doctors and staff, identify issues we can correct, and enhance our care.

Do you post all positive and negative comments?

ARC posts all positive and negative patient feedback that is relevant to the entire visit. We refrain from posting comments that are libelous, profane, or those that risk the privacy of our patients.

What questions do we ask?

ARC asks questions that touch on the overall patient experience related to their visit. Anyone seeking detailed information about each question can view the ratings for each specific question on the Reviews tab on the provider bio page on the website. We calculate our provider star ratings based on the responses to question number six below. We calculate our location star ratings based on the responses to all the below questions.

  1. Rate how easy it was to make your appointment.
  2. Rate the helpfulness of the front-desk staff.
  3. Rate the helpfulness of the doctor's nurse and/or medical assistant (MA).
  4. Did the doctor or NP/PA provide you with the care your expected?/li>
  5. How likely is it that you would refer a friend/family member to this doctor or NP/PA?
  6. Please let us know anything that you particularly liked or disliked about your experience with today’s office visit.
  7. If you would like to be contacted about your visit today, please provide your phone number.

Why don't all providers display a rating?

Since more recent data provides a more accurate picture, we require a minimum of 30 patient surveys per doctor in the last 12 months before we post a physician’s rating.

Why can I only see comments from the last 90 days?

ARC physicians and staff review all comments and act to rectify issues. Since the purpose of the feedback is to allow us to improve the overall patient experience, we display the last 90 days of comments which are the most relevant for the practice.

Can anyone complete a survey or post a comment about a physician?

No. Only patients having an outpatient visit by an ARC physician receive a survey. The results are based entirely from patients who have actually been treated by the physician in our clinics.

How is patient information protected?

Comments are reviewed and approved prior to being published to the website. If a comment contains any personally identifiable information, that information will be removed from the comment.

Dr. Champ is currently accepting new patients | Telemedicine visits are available. Book Now ARC Southwest
📞 512-282-8967📞 512-282-8967

More Info

I originally wanted to be a veterinarian, but decided to pursue medical school instead. The science of medicine fascinates me, and having the ability to positively affect and develop lasting relationships with patients and their families are what attracted me to Family Medicine. I enjoy being one of the first providers in the healthcare chain for a given problem, and directing my patient’s care from there. I believe one of the most important things when taking care of patients is to listen, to allow the patient to fully express a problem and feel like they have been truly cared for. I also feel it is my responsibility to practice efficient and cost-effective medicine, to help keep patients out of the hospital and minimize unnecessary tests or procedures without sacrificing the quality of care.

Personal Summary

Dr. Champ grew up in a suburb south of Jacksonville, Florida. When he’s not working, Dr. Champ enjoys exploring the many trails and parks in Austin, as well as camping in the state parks with his fiancée and yellow lab. He also likes cooking, especially ethnically diverse meals from scratch. And Dr. Champ admits to “playing video games on my PlayStation” and watching high-quality television and movies. Among his favorite locales in Austin are the many food trucks and food truck parks.

Services Offered

Professional Positions and Honors

Dr. Champ is a member of 
  • Travis County Medical Society 
  • American Academy of Family Practitioners
  • Texas Medical Association

Recommended Resources

📅 Request an Appointment with Jeffrey W. Champ, MD

Joined ARC



BS in Biology & Molecular/Microbiology, University of Central Florida, Orlando, FL, 2008

Medical School

Ross University School of Medicine, Domenica, 2014

Residency / Internship

McGovern Medical School at University of Texas Health, Houston, TX, 2018


Board Certified in Family Medicine

Comments or Questions?